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FAQ

If you’re not sure that your product will fit, what sizes and options are available, or if we ship to your country, you can find answers to all of those questions, and more, here.

Most frequently asked

  • What is the minimum order quantity?

    For plain ready-made stocks, there is no MOQ. For custom printed paper tubes, MOQ is 1,000 per design. However we can still be flexible in ordering for small business.


  • What size tubes do you sell?

    We can produce tubes in any size.

    All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity and they can be shipped the next day.


  • Are your tubes sustainable? Recyclable or compostable?

    Yes all of our paper tubes are either recyclable or compostable depending on your requirement. They are made of 100% virgin pulp paper certified FSC. At BioPaperTubes we are always exploring different natural materials, like soy inks, compostable lamination and greaseproof paper inner lining for solid cosmetics products.


  • Are you paper tubes food safe?

    Our paper tubes can be safe for dry goods that don't require shelf-life sustainability. Food grade paper is required for direct food contact. But we still recommend putting the product in a sealed bag and using the tubes as secondary outer packaging.


    Aluminum foil and PE lining can be applied to create a food-safe, oil-resistant inner barrier. Those tubes are generally sealed after filling to make them air-tight. Sealing can be done using metal discs, which requires specialized equipment, or shrink wrapping.


  • Can I get a custom sample before ordering from you?

    The answer is YES! We can custom make sample based on your specification and design with a sampling charge. The charge will be refundable if bulk order is confirmed.


Size + Fit

  • What size tubes do you sell?

    We can produce tubes in any size.

    All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity and they can be shipped the next day.


  • Can you recommend sizes for my products?

    Product sizes vary. You can send us your product. As we have a wide range of different tube sizes in stock which can help us quickly determine which size fit your products. Below are some loose guidelines for the most popular product categories we work with.


    Coffee Beans

    – 4″ H x 3″ D (4 oz)

    – 4″ H x 3.5″ D (4 oz)

    – 4.5″ H x 3″ D (4 oz)

    – 4.5″ H x 3.25″ D (4 oz)

    – 5″ H x 3″ D (4 oz)

    – 6.5″ H x 3.25″ D (8 oz)

    – 8.5″ H x 3.75″ D (12 oz)

    – 10″ H x 3.5″ D (12 oz)


    T-Shirts

    – 6.5″ H x 3.25″ D

    – 8.5″ H x 3.75″ D

    – 10″ H x 3.5″ D


    Boston Round Bottles

    – 3.66″ H x 1.18″ D (15ml)

    – 4.13″ H x 1.38″ D (30ml)

    – 4.72″ H x 1.69″ D (60ml)

    – 5.51″ H x 2.15″ D (120ml)


  • Why do some caps fit tighter and some looser?

    There's been an ongoing debate here, both internally with our staff and externally with our customers about what constitutes a good cap fit. The short answer is, it depends.


    Because the tubes are made out of paper, which is a natural material that changes with environmental and storage conditions, and because tubes are very difficult to manufacture precisely with tightly controlled tolerances (unlike, say, injection molded plastic components), it's extremely hard to ensure a consistent cap fit across every tube ever made. There are no threads or snap-fit elements that ensure a perfect fit every time. The cap and base stay closed using tension fit.


    Additionally, some customers prefer looser-fitting caps while others prefer tighter fitting caps. And because our ready-made tubes are made for general purpose and we don't know ahead of time which product they'll be used for, we've kind of left the cap issue alone. We've literally received polar comments from two different customers about the same cap fit. One customer was packaging tea and wanted tubes that were easier to open, while the other was packaging heavier candles and wanted the tube to stay tightly closed when picked up by the cap. As long as the caps don't easily fall off when the tube is turned upside down, or that they're so tight you can't pull them open with significant force, we consider it an acceptable fit. Within that range there will be some tubes that are easier to open than others.


Sustainability + Materials

  • What size tubes do you sell?

    We can produce tubes in any size.

    All of our ready-made tube sizes are available in stock for quick delivery. You can order them blank in any quantity and they can be shipped the next day.


  • What are your tubes made from?

    Our tubes are made from 100% virgin pulp paper. If moisture resistance or barrier is required for securing shelf life we will laminate with biodegradable plastic. Sometimes aluminum foil lining is also applied.


  • What is one-piece tube? Two-pieces tubes? Three-pieces tubes?

    One-piece paper tube, also known as single paper tube, is extensively used as shipping tubes or mailing tubes in plain kraft without color printing.


    Two-piece paper tubes, or called telescoping (telescopic) paper tubes, consists of a cardboard base (tube body) and a lid (slide over) to create a hatbox-style paper cylindrical box.


    Three-piece paper tube, also known as butt-jointed tubes, full telescopic (telescoping) paper tube, or flush-fit cardboard canisters, is the most commonly used tube style for a variety of retail applications and industries such as beauty & cosmetics, health & personal care, home fragrance, cannabis, CBD, wine & spirits packaging, consumer electronics, household, and food packaging.


  • How many lids options do you have?

    We have different types of lids for different applications. Most common ones are as below: Bamboo lids, Aluminum foil membrane lids, paper lids, tinplate lids, and plastic lids.


  • What popular add-on options do we have for paper tubes?

    The popular add-on options include but not limited to below: Pull&Bowknot, inserts, aluminum foil lining finger notch and display window, etc


  • Are your tubes sustainable? Recyclable or compostable?

    Yes all of our paper tubes are either recyclable or compostable depending on your requirement. They are made of 100% virgin pulp paper certified FSC.


    At BioPaperTubes we are always exploring different natural materials, like soy inks, compostable lamination and greaseproof paper inner lining for solid cosmetics products.


Ordering and Shipping

  • What is your turnaround time for custom printed tubes.

    The lead time is 15 days-20 days depending on quantity, customization and order complexity. Shipping times depends on location and shipping method chosen.


  • Where is the order produced and shipped from?

    The orders are produced and shipped from mainland China.

    The factory is located in Shanghai, China.


  • What is the minimum order quantity?

    For plain ready-made stocks, there is no MOQ. For custom printed paper tubes, MOQ is 1,000 per design. However we can still be flexible in ordering for small business.


  • What are the shipping options?

    Shipping options include sea shipping, airlines (handled by airlines like EK, UA from China to overseas), official express courier (such as DHL, FedEx, UPS, TNT), land shipping (like China-EU freight train or truck).


  • Can I get a custom sample before ordering from you?

    The answer is YES! We can custom make sample based on your specification and design with a sampling charge. The charge will be refundable if bulk order is confirmed.


  • Return Policy

    As paper tube packaging is custom made and logistics cos of returning is high, we will not consider returning. However in case you were not happy with the order, on a case-by-case basis, we will work out a satisfying solution for you, which include, but not limited to re-

    production, refunds, etc.


  • Do you ship worldwide?

    Yes we do. We can supply to customers globally wherever we can arrange collection options.


Designs + Customization

  • What add-on options do we have for the paper tubes?

    There is a variety of add-on options for your paper-tubes to make them look more unique.

    That includes but not limited to: Embossing, Foil Stamping, Spot UV, Aluminum foil lining, Inserting, Die-Cut windows, etc


  • How many colors can we print for the tubes?

    There is no limited for color printing. You can design your tubes without limit in colors. We can produce any Pantone or process colors for special orders.


  • What printing method do you offer?

    We do both digital printing and offset printing. For sampling or pre-production press for color checking we will use digital printing, for mass production, we use offset printing.


Payment and Pricing

  • What is the payment term?

    The payment term is 40% in advance after approval of order, the balance needs to paid before shipping.


  • Unit Pricing

    Pricing is based on tube size, order quantity, and the type of customization. Please contact our sales for more details.


  • How can I pay?

    You can choose bank wire, credit card or paypal account which works for you best.


Ready to start?

Explore endless customization in any size, color, and style. Limited only by your imagination (and minimum order quantity).

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